Very good customer service when we spoke to them but had to ring 3 times before we got through to anyone. The softener itself is very good and now plumbed in is working well. It seems like a good softener and great that you don't have to plug it in!
Ordered a refurbished unit but due to delivery timescale they helped me to upgrade and delivered a new unit in a couple of days as needed. Great follow-up support to understand the workings of a softener with usage, flushing etc. now all settled down to normal running.
Replaced previous Harvey softener after it had given many (20 + ) years of service.
Price and delivery were reasonable, self installation and commissioning easy enough and the new machine is supplying soft water with minimal attention - occasional block salt replacement.
Excellent service from NE Water Softeners, who clarified the odd query and gave the necessary assurances prior to their supply and my installation.
Was offered next day delivery, parcel never arrived. Chased after day 3, it appears my order was forgotten.
The cover itself is ok but arrived with scratches to the paintwork, which I wouldn’t say is completely suitable for being outside but hopefully it will do the job that I need it to. It’s a shame that the paint used isn’t a little more durable for its intended use
