Returns and Refunds Policy

Returns and Refunds Policy

We operate a “no-quibbles” guarantee on all stock items, which means that if for any reason you are unhappy with your purchase, simply return it to us in its original condition within 30 days from date of invoice. We will issue a full refund for the price you paid for the item.

However, for specialised products made to order we will not be able to offer a full refund, as they have been made to order.

If the return is due to an error we have made we will gladly refund the delivery charges. Please see contact details below for advice.

If the item is either faulty or damaged you must contact our Returns team within 3 working days of delivery, who will arrange for a replacement or refund:

Please note we will not accept any returns unless authorised prior with a member of staff, we do not accept any returned items without prior notification. Returns when authorised are then at the cost of the individual and maybe subject to a surcharge.

Please ensure you are ordering the correct items, as North east Water Softeners Ltd cannot be responsible for incorrect items being ordered. Whenever the wrong goods are ordered North East Water Softeners Ltd will not be held responsible for incorrect ordering, please take care when placing an order, we are only a telephone call away for advice on the right product.

In the case of warranted goods a valid Invoice must be produced at all times. We cannot accept any goods for repair or replacement without a valid North East Water Softeners Ltd invoice which you receive when ordering your goods. The repair or replacement of goods will be at the discretion of North East Water Softeners Ltd.