North East Water Softeners


COVID-19 Important Information and Discounts

COVID-19 Important Information and Discounts 0

Important Information

As per government guidelines, we have closed both our North East offices in Hartlepool and our showroom in York until further notice. We understand that our current customers still require deliveries of filters and salt, so we are still accepting limited orders which will be processed as quick as possible. These deliveries will be left in a suitable location outside your property for safety. We appreciate your patience during this difficult time and we hope everyone is staying safe!  

Lockdown Discount

During this lockdown period we can only offer limited services in terms of installations as we are following government guidelines meaning we can no longer install our products in your home. During this official lockdown period for us in the UK we are offering some amazing supply only discounts for our customers. We are offering a discount of up to £400 off our premium softeners for you to install yourself at home. You can choose to buy now and have it delivered or you can buy the softener at the reduced price and pay for installation when the lockdown in lifted. We will then come out and install this for you at a discounted price at a later date. 

If you email or call us, we can discuss which softener would be best for you over the phone and conduct our site surveys virtually. Following to that, we can then quote you for the softener which would be best suited to your home and arrange for delivery. 

Kinetico AquaBlu Water Softener 

We currently have a sale on our Kinetico AquaBlu water softener which is one of our best-selling twin chambered non-electric softeners. Please click here for more info and to take a look at the brochure.  

If you would like some further information or to request your free quote please click here or get in contact with the team at: or call the office on: 01429 872522. 

  • North East Water Softeners
The Hydron- Hydrogenated Water

The Hydron- Hydrogenated Water 0

Hydrogen water is very simply pure, filtered water with the addition of extra hydrogen molecules. Hydrogen is the lightest of all the elements and is the most abundant in our universe. The Hydron is our ingenious appliance which produces hydrogen-enriched water, full of antioxidants- designed to help contribute towards a healthier lifestyle. 

Hydrogen-enriched water can help counteract damage caused by free radicals. 

What are free radicals? 

Free radicals are unstable atoms that can cause damage to your body such as; damage to the immune system, premature ageing, inflammatory conditions and DNA damage (genetic). 

Electrons like to be in pars, so after oxygen has been split into single atoms in the body, free radicals are generated. These free radicals search the body for other electrons to pair with which results in the damage to the cells, proteins and DNA. Hydrogen rich water can stop oxidation from causing damage to the cells in your body- and can also repair cells which have been damaged by oxidation- preventing them from turning into free radicals. 

Why do they occur? 

  • UV radiation and Ionising radiation
  • Inflammation
  • Atmospheric pollution 
  • Smoking

Numerous studies have discovered that consuming hydrogenated water can help improve more than 175 conditions including: 

  • Wrinkles
  • Cystitis
  • Recovery from smoke inhalation 
  • Gastric ulcer
  • Ulcerative colitis
  • Erectile dysfunction
  • Osteoporosis
  • Muscle fatigue 
  • Metabolic acidosis
  • Asthma
  • Neonatal hypoxia
  • Carbon monoxide poisoning 
  • Sperm mobility
  • Fibromyalgia

Hydrogen water is safe for drinking- the more you drink the better. The antioxidant power of drinking 1.5L of hydrogenated water is equivalent to consuming: 

Everything you need to know about the Hydron:

What are the beneficial effects from drinking hydrogen-rich water?
It acts as an antioxidant by counteracting the effects from free radicals.
How much water should we drink every day?
Healthy people should drink within 1 to 3 litres per day. It is recommended to drink it on an empty stomach and between meals.
Is it suitable for cooking?
It can be used without any problem, but when heated it quickly loses the hydrogen and all its antioxidant effects, therefore it is not recommended.
Can we consume hydrogen in excess?
Hydrogen evaporates over time and is expelled through the airway.
Can I use Hydron to hydrogenate any water?
No, it must be of a very low mineralisation or come from a reverse osmosis.
Can I use Hydron to hydrogenate milk, juices or other liquids?
No, the equipment would break down.
Can I hydrogenate cold water?
Yes, it actually improves hydrogen solubility
Can I store hydrogenated water in the fridge?
Yes, inside a stainless steel thermos flask, by filling all the available volume and without leaving any air chamber inside. Do not use any other type of containers, since hydrogen would get lost.
Does hydrogenated water taste different?
No, the taste and the odour remain the same.
Is Hydron a water purifier?
No, therefore we must use water suitable for human consumption with a very low mineralisation.
How long does it take for hydrogen to evaporate from hydrogenated water?
Within 1 and 2 hours in an open container. If stored in the fridge, inside a stainless thermos flask without any air chamber, it will last for several days.
Is there any contraindication to its consumption?
There is no contraindication to the consumption of hydrogenated water.
Can hydrogen replace other antioxidants?
It is recommended to supplement the antioxidant effects of hydrogen with a balanced diet.
Is hydrogen safe?
It is considered a food additive in the EU and it has been approved by the FDA. Our organism produces hydrogen from fibre in the intestine and, since 1945, it has been used in high concentrations without any problems for professional diving.
When were its benefits discovered for the first time?
Some records from 1798 have proved its anti-inflammatory effects.

Check out The Hydron Here or fill out this form to get a free site survey

  • North East Water Softeners
Using Your Water Softener over Christmas and New Year

Using Your Water Softener over Christmas and New Year 0

Using Your Water Softener over Christmas and New Year

This festive period your home will get a lot more visitors than normal and more people are off during the day so you will need to ensure your water softener can cope with the additional demand. Now is the perfect time to check everything is running smoothly and your softener is in good shape. 

Over the holidays you may notice an increase in salt usage as the water demand will be higher so your softener will need to regenerate more frequently. Remembering to put salt in your softener is crucial and you can make sure all your guests can use the shower, bath, kettle, washing machine and dishwasher without running out of soft water. 

You can have confidence that your water softener will keep your appliances running at their most effective and efficient levels, so you can relax and spend some quality time with your family without the worry of something breaking down during the holidays. 


Check your salt levels and ensure you have a stock of salt for over the Christmas holidays. We are no longer taking an additional salt orders for Christmas for delivery but collection is still available. Please note that all salt orders made from the 19th December will be delivered in January. You are more than welcome to pick up salt and filters yourself on Friday 20th between 9am-5pm or Monday 23rd between the hours of 9:30am-1pm before we close for Christmas. 

Important Info

Our doors will close on December 23rd at 1pm and will re-open on Thursday 2nd January at 9:30am. Our offices will be empty during this time so any phone calls made during this holiday period will be returned in January. If you have an urgent enquiry or issue, please contact us on our email at: 

We receive all emails to our personal phones and these will be checked regularly- we will then be in contact to you in regards to your urgent query. 

If you do have any problems with your water softeners or drinking water systems please isolate the softener and bypass the water until further notice. You can find out how to isolate your softener by clicking HERE


  • North East Water Softeners
Christmas Competition

Christmas Competition 0

Win A Complete Water Softening Package For Your Home 

Do you want the chance to win a water softening package for your home worth over £2700? We are giving one lucky winner the chance to win a Kinetico Premier Compact water softener, a K5 drinking water system, a Gemini 3-way tap and installation for everything to welcome in the new year. For your chance to win this selection of goodies simply come and visit us at our showroom, fill out a form and that's it! For bonus entries you can follow us on our socials and we will put your name in the draw again giving you more chances to win this prize. 

Our showroom is situated behind Aldi carpark at: 9A Julia Avenue, Huntington, YO32 9JR and we are open Tuesday-Friday 11-3:30pm. You can pop in during these times but please let us know when you plan on coming and we will definitely look out for you. 


Our T&C's regarding the competition are as follows; 

  1. Competition to win a full water softening package including a Kinetico Premier Compact water softener, a K5 Drinking water system, a Gemini 3-way tap and installation for all three items coming to the value of £2734
  2. Competition running from November 1st- 31st December and winner will be announced 1st January 2020.
  3. The winner has 30 days to claim the prize and Installation will take place in January.
  4. There will be 12 runner up prizes who will win an Essentials Drinking Water System worth £99- with installation in January. 
  5. Free installation covers 15mm/22mm standard installation with easy access to mains water supply and drainage. An extra supplement may be payable on installations with larger pipes and unusual and complicated pipework. 
  6. Installation of an outdoor frost protection cabinet is at an extra cost. 
  7. Retail customers only.
  8. There is no cash alternative for this competition. 
  9. One entry per household and winning individual will get the installation at the address they signed up with. 
  10. Must be 18 years over and be the homeowner 
  11. Winner will be required to complete an interview for a newspaper one month after having softener products installed. 
  12. Winner will chosen at random by a computer and you will be notified by email and phone. A site visit will take place prior to the installation to understand where the softener will be installed. 
  • North East Water Softeners
Can You Drink Softened Water?

Can You Drink Softened Water? 0

Can You Drink Softened Water?  

Many people think that you can't drink softened water but that is incorrect. Softened water does not contain unhealthy amounts of sodium and is perfectly safe to drink. Your decision to drink softened water should be based completely on whether or not you enjoy the taste of it. 

Softened Water

Our water softeners work by removing the minerals such as calcium and magnesium from the water through ion exchange. This water softening process replaces the minerals present in the water with a small amount of sodium in the ion-exchange. The level of sodium, also known as salt, present in the water is based on where you are located in the UK and how hard your water is. Areas which have harder water will have more sodium present in the water because it needs more salt to soften the water. This illustrates the importance in us testing your water because we can advise you on your options- if your water supply once softened will exceed 200mg/l sodium- it is essential to provide you with a hard water supply. 

Softened water is completely safe to drink and does not contain unhealthy levels of sodium. The average amount of sodium found in a 250ml glass of softened water contributes to 1% of your daily sodium intake (Recommended daily intake by the NHS (2015) is 2,400mg of sodium).

Drinking Softened Water

Information provided by the WRAS and NHS recommends that the sodium limit should not be exceeded when preparing formula for babies because their kidneys are not fully developed yet to process the increase in salt. Their formula and food are made with the correct sodium levels and any additional sodium can alter this balance and can cause dehydration. It is also recommended that individuals who are on a prescribed low-sodium diet should not drink softened water due to the increased sodium levels. 

We understand that not everybody will want to or will enjoy drinking softened water and that is perfectly fine- we have some solutions. We can give you an untreated feed to your kitchen or utility sink so you can still enjoy the taste of hard water. Or, you can purchase a drinking water system with your softener and get a filtered supply to drink. We have a huge range of drinking water systems, if you would like to look a look, click HERE


-If you are ever concerned about something, we urge you to get into contact with us as we are trained professionals and can provide you with information to help you. 


  • North East Water Softeners
Autumn Offer- Free Installation*

Autumn Offer- Free Installation* 0

Autumn Offer- Free Installation*

Terms & Conditions- Free Installation Autumn Offer 2019

  1. Subject to survey and installation by North East Water Softeners 

  2. Free Installation covers 15mm standard installation with easy access to mains water supply and drainage. An extra supplement may be payable on installations with larger pipe sizes and unusual complicated pipework.

  3. Installation of an outside frost protection cabinet is at an additional cost.

  4. Installation of any supplementary items over and above the Kinetico water softener unit may be chargeable.

  5. There is no cash alternative available to this limited time offer. Offer period 20th September -- 31st October 2019.

  6. Retail customers only.

  7. The offer of Free Installation is limited to the Kinetico Premier compact 

  8. The offer of free installation may not be used in conjunction with any other offers


  • North East Water Softeners