North East Water Softeners


Christmas Competition

Christmas Competition 0

Win A Complete Water Softening Package For Your Home 

Do you want the chance to win a water softening package for your home worth over £2700? We are giving one lucky winner the chance to win a Kinetico Premier Compact water softener, a K5 drinking water system, a Gemini 3-way tap and installation for everything to welcome in the new year. For your chance to win this selection of goodies simply come and visit us at our showroom, fill out a form and that's it! For bonus entries you can follow us on our socials and we will put your name in the draw again giving you more chances to win this prize. 

Our showroom is situated behind Aldi carpark at: 9A Julia Avenue, Huntington, YO32 9JR and we are open Tuesday-Friday 11-3:30pm. You can pop in during these times but please let us know when you plan on coming and we will definitely look out for you. 


Our T&C's regarding the competition are as follows; 

  1. Competition to win a full water softening package including a Kinetico Premier Compact water softener, a K5 Drinking water system, a Gemini 3-way tap and installation for all three items coming to the value of £2734
  2. Competition running from November 1st- 31st December and winner will be announced 1st January 2020.
  3. The winner has 30 days to claim the prize and Installation will take place in January.
  4. There will be 12 runner up prizes who will win an Essentials Drinking Water System worth £99- with installation in January. 
  5. Free installation covers 15mm/22mm standard installation with easy access to mains water supply and drainage. An extra supplement may be payable on installations with larger pipes and unusual and complicated pipework. 
  6. Installation of an outdoor frost protection cabinet is at an extra cost. 
  7. Retail customers only.
  8. There is no cash alternative for this competition. 
  9. One entry per household and winning individual will get the installation at the address they signed up with. 
  10. Must be 18 years over and be the homeowner 
  11. Winner will be required to complete an interview for a newspaper one month after having softener products installed. 
  12. Winner will chosen at random by a computer and you will be notified by email and phone. A site visit will take place prior to the installation to understand where the softener will be installed. 
  • North East Water Softeners
Can You Drink Softened Water?

Can You Drink Softened Water? 0

Can You Drink Softened Water?  

Many people think that you can't drink softened water but that is incorrect. Softened water does not contain unhealthy amounts of sodium and is perfectly safe to drink. Your decision to drink softened water should be based completely on whether or not you enjoy the taste of it. 

Softened Water

Our water softeners work by removing the minerals such as calcium and magnesium from the water through ion exchange. This water softening process replaces the minerals present in the water with a small amount of sodium in the ion-exchange. The level of sodium, also known as salt, present in the water is based on where you are located in the UK and how hard your water is. Areas which have harder water will have more sodium present in the water because it needs more salt to softener the water. This illustrates the importance in us testing your water because we can advise you on your options- if your water supply once softened will exceed 200mg/l sodium- it is essential to provide you with a hard water supply. 

Softened water is completely safe to drink and does not contain unhealthy levels of sodium. The average amount of sodium found in a 250ml glass of softened water contributes to 1% of your daily sodium intake (Recommended daily intake by the NHS (2015) is 2,400mg of sodium).

Drinking Softened Water

Information provided by the WRAS and NHS recommends that the sodium limit should not be exceeded when preparing formula for babies because their kidneys are not fully developed yet to process the increase in salt. Their formula and food are made with the correct sodium levels and any additional sodium can alter this balance and can cause dehydration. It is also recommended that individuals who are on a prescribed low-sodium diet should not drink softened water due to the increased sodium levels. 

We understand that not everybody will want to or will enjoy drinking softened water and that is perfectly fine- we have some solutions. We can give you an untreated feed to your kitchen or utility sink so you can still enjoy the taste of hard water. Or, you can purchase a drinking water system with your softener and get a filtered supply to drink. We have a huge range of drinking water systems, if you would like to look a look, click HERE


-If you are ever concerned about something, we urge you to get into contact with us as we are trained professionals and can provide you with information to help you. 


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Autumn Offer- Free Installation*

Autumn Offer- Free Installation* 0

Autumn Offer- Free Installation*

Terms & Conditions- Free Installation Autumn Offer 2019

  1. Subject to survey and installation by North East Water Softeners 

  2. Free Installation covers 15mm standard installation with easy access to mains water supply and drainage. An extra supplement may be payable on installations with larger pipe sizes and unusual complicated pipework.

  3. Installation of an outside frost protection cabinet is at an additional cost.

  4. Installation of any supplementary items over and above the Kinetico water softener unit may be chargeable.

  5. There is no cash alternative available to this limited time offer. Offer period 20th September -- 31st October 2019.

  6. Retail customers only.

  7. The offer of Free Installation is limited to the Kinetico Premier compact 

  8. The offer of free installation may not be used in conjunction with any other offers


  • North East Water Softeners
How To Bypass Your Water Softener

How To Bypass Your Water Softener 0

How To Bypass Your Water Softener 

 If you need to by-pass your softener please follow the instructions below.

Only using your softener when you need to can be a really great trick to boost your softeners efficiency. Reasons to why you may need to bypass your softener; 

  • If there is a problem/ servicing- this can prevent problems from getting worse.

  • If you're moving house- we can relocate your softener to your new address. 

  • If you don't want soft water to the outside tap- hard water is great for the garden!

If you locate the hoses in the side of the softener these will lead you to the inlet and outlet valves. Understand these may go through walls so follow them carefully. When you have located the valves, you're ready to bypass it. 

To by-pass the softener - Set the inlet/outlet (blue) valves to the “OFF” position and set the by- pass (grey) valve to the “ON or OPEN” position.

To restart the flow of soft water - Set the inlet/outlet (blue) valves to the “ON or OPEN” position and set the by-pass (grey) valve to the “OFF” position.

The softener can be put into by-pass at any time. Water will still flow throughout the house, however, this water will be hard.


                                    Softener in use                                                Softener not in use

    If you are ever confused about whether it is open or closed, just take a look at the valves. If the handle is in line with the valve, it is open and if the handle is across the valve, it is closed. 

    The handles may be stiff, that's perfectly normal and they should only twist 90° in one direction. 

    Each install varies, so the setup of yours might differ slightly from the diagrams. If you are ever confused, just speak to member of staff who will be happy to guide you through it. 

    • North East Water Softeners
    Officially a Refill Point

    Officially a Refill Point 0

    Officially a Refill Point

    We have signed up to become an official refill point in our York showroom so if you’re in the area and you would like to refill your reusable bottles- come on in. Not only do we have tap water but we have filtered, mineral and hydrogenated water all for you try whilst you’re in.

    We love this refill movement and we really wanted to help contribute to the massive difference already made and help educate our customers about the problems with single-use plastic. We may be late to national refill day which was back in June but with our showroom up and running now, we can't wait until next year so we can really see how much of an impact it made. The national refill day in June accomplished so much and we cannot wait to be a part of it next year. Here is what the refill day accomplished;

    • Reached an estimated 73 million on social media alone
    • Were trending on twitter ALL DAY
    • Had over 30 events held across the UK in honour of National Refill Day, including a parliamentary reception with Water UK, which was attended by 100+ parliamentarians
    • Signed up 6 new major nationwide chains including Greggs and Sweaty Betty
    • Reached over 160,000 app downloads – meaning more people than ever before are finding drinking water on the go
    • Added over 1,500 new Refill stations to the app making it easier than ever to find a free refill
    • Launched 15 new fountains across the UK
    • Secured over 90 pieces of media coverage including features in the Metro and The Sun and shout outs on BBC 6music, Classim FM and BBC R2
    • Had support from over 100 organisations who helped us spread the word about the Refill Revolution
    • Saw more than 20 influencers, ranging from wildlife presenter Liz Bonnin, to actress Caitriona Balfe, get involved on social media – reaching their 9.5 million combined followers
    • Got 30+ partners and chains to support on their digital channels including an email to Costa’s 5.5 million customers
    • Reached more than 3 million people through digital advertising


    You can help us in reducing the amount of single use plastic by visiting us in our showroom and refilling your bottle- we will also be selling our Runbott bottles if you would like to take your first step in reducing your plastic consumption and join the refill revolution with us. 

    • North East Water Softeners
    Opening of our Showroom

    Opening of our Showroom 0

    Our Showroom 

    We have opened the doors to our showroom and we would like to thank everyone who has visited us thus far. We opened Saturday the 13th and although we're not officially finished with our renovations, we thought it's best to open our doors to you. We still have internal graphics to go on the walls and to finish with our displays but we would love to invite you to come and take a look at it so far. 


    We will be hosting a grand opening event soon once everything is completed inside of the shop but if you are interested in coming by to take a look we would love to meet you and have a lovely cup of tea. We will be sure to announce our grand opening event on here and on our socials so keep checking back for our official opening day where we will have some amazing offers and deals which you won't want to miss. For the time being, you can follow us on our socials- Instagram, twitter and Facebook


    or you can take a look at our Yorkshire website here


    Here is how the showroom is looking as of right now, we have the external graphics up and our products are gradually being added to the shop.  



    External Graphics- 

    We love how our external graphics are looking and we are so excited to get our other images up on our outside walls. We have some very nice clear images of limescale going in between the windows at the front of the shop as well as some very visual posters going up on our fence which looks out to the Aldi car park. Next time you go shopping, why not walk 2 minutes to our showroom and take a look. 



    Road Signs: 

    Due to our showroom being very clear from the Aldi car park, we are quite hidden away from the main road. So we have created this sign as you turn into JULIA AVENUE so it makes it easier for us to show you where we are. We have some really nice flags coming soon and we will shortly be adding a sign at the roundabout to help with some directions. 
    As you turn into Julia Avenue, if you drive straight down the road, before you turn left to go to Rogers you should see our sign. If you drive through the little driveway, you will arrive at our showroom where we have free parking. 



    • North East Water Softeners