What Is Hard Water & Do You Have It?

Hard water guide

What Is Hard Water & Do You Have It?

Hard water is water with a high mineral content, mainly calcium and magnesium. These minerals are picked up naturally as water passes through rocks such as chalk and limestone, and they are the main cause of limescale around the home.

What is hard water infographic

What causes hard water?

Rainwater is naturally soft. When it falls onto areas with porous rock, it can dissolve minerals from chalk and limestone. Those minerals travel with the water supply and create hard water in your home.

The higher the calcium and magnesium content, the harder your water is likely to be.

What problems can hard water cause?

Limescale

White scale deposits can build up on taps, shower screens, kettles, appliances and bathrooms.

Appliance damage

Scale can affect washing machines, dishwashers, kettles, boilers and hot water systems.

Poor lathering

Soap, shampoo and detergents can work less effectively, meaning you may use more product.

Common signs of hard water

  • Limescale in your kitchen and bathroom
  • Blocked taps and clogged shower heads
  • Kettles and appliances scaling up quickly
  • Low water flow from scaled fittings
  • Extra cleaning around taps, glass and tiles
  • Clothes looking dull or feeling less soft
  • Soap not lathering well when washing
  • Skin or hair feeling dry after showering

Do I have hard water?

Whether you have hard or soft water depends mainly on the geology of your area. More than half of the UK is affected by hard water, especially areas where water passes through chalk or limestone.

Hardness is usually measured in parts per million, also called ppm.

Hard water UK map

Areas customers often ask us about

Hartlepool / Teesside
Newcastle upon Tyne
Sunderland
Richmond
York
North Yorkshire
Pocklington
Hull
Leeds / Wakefield / Sheffield

What is soft water?

Soft water has low levels of calcium and magnesium. If your area has hard water, the most effective whole-home way to soften it is with a water softener installed on your incoming water supply.

A softener uses ion exchange to remove hardness minerals before the water travels around your home.

How can a water softener help?

  • Helps stop new limescale forming
  • Protects boilers, pipework and appliances
  • Can make bathrooms and kitchens easier to clean
  • Helps clothes wash better and feel softer
  • Soap and shampoo lather more easily
  • Water can feel softer for bathing, showering and washing hair
  • Can reduce the amount of cleaning products, soaps and detergents needed
Tip: Start by checking your postcode water hardness. Then choose a water softener based on hardness level, household size, bathrooms, water usage and available installation space.

Hard water FAQs

Is hard water safe to drink?
Hard water is generally safe to drink. The main issue is limescale and the effect it can have around the home.
What causes limescale?
Limescale is caused by calcium and magnesium minerals in hard water, especially when water is heated or left to dry on surfaces.
How do I test water hardness?
Use a postcode hardness checker, a test strip kit, or check your water supplier’s hardness information.
What is the best way to soften water?
A whole-home water softener is the main long-term solution because it removes hardness minerals before the water enters your taps and appliances.

Want to know if your home has hard water?

Check your postcode hardness or contact North East Water Softeners for help choosing the right softener.

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