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I ordered my unit one day, and it arrived by DPD the next, albeit minus the salt blocks. However, after an email or two, I finally received them via DPD. Apparently my consignment of salt blocks had been overlooked, but doesn’t affect my view on this company
I've used a water softener for some 30 years in a hard water area and consider it an essential service. Our existing unit uses tablets and 25kg bags are becoming difficult to handle so decided to switch to a block salt unit. It was refreshing to find NE Water Softeners on the internet as a source of clear information spelling out product specifications and with the best pricing for recognised manufacturers. The customer service team are helpful and happy to make changes to the install kit if necessary eg hose lengths supplied. The 10 year guarantee provided by the manufacturer (Harvey) is reassuring. Ordering and delivery was straightforward. Overall, NE have been an impressive business to deal with.
Prompt efficient service.
Happy Bunny…
The 15mm fitting kit I bought from NEWS contained everything I needed for a WRAS complaint water softener installation. I'd definitely buy from them again.
Bought this softener to replace a 20 year old Kinetico 2020C softener - so plumbing already existing. More or less a like for like replacement and easy enough to install myself, Been operational now for about 3 weeks. All Good.
Only comment I would make is that the instructions could be clearer for the DIY enthusiast for example explaining how to change connections to opposite hand - although it is pretty obvious.
On the whole good.
Delivery fast and support team good.
