Water Softener Reviews & Customer Reviews
What Our Customers Are Saying?
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★★★★★ EXCELLENT SERVICE |
| Carole Wellings Hartlepool June 2019 |
| Excellent service. accommodated our appointment requirements and the fitting of the unit is very professionally and well done. Our kitchen was left neat and tidy and the adjustments to the cupboard it is fitted in were very good. |
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★★★★★ VERY GOOD SERVICE |
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Audrey Fitch |
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Very good service on supply of a couple of 3-way taps. Received very quickly, well packed, and excellent parcel tracking provided. |
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★★★★★ GREAT SERVICE & FRIENDLY STAFF |
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Amber Hogg |
| I wanted to buy a premier compact water softener after reading reviews online. I found these guys online but still had some questions. I gave them a call and the lady on the phone was most helpful. She told me everything I needed to know about he softener itself and what was required for an installation and I actually needed a fit kit too. She then arranged for a free next day delivery for me. Great product and great service. |
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★★★★★ WELL WORTH EVERY PENNEY |
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Tina Fisher North Yorkshire Jan 2020 |
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North east water softeners installed our twin tank non-electric water softener system approximately 5 years ago. We had moved into a hard water area and had no end of problems in the new house due to the build up of limescale, not to mention continually dirty looking taps, shower screen and sink etc. I also suffer with a mild case of eczema which was being made worse by the hard water. I am very pleased to say that it was an excellent investment. Shower screen is always clean, nice shiny taps, kettle never furs up, I only use half the amount of washing powder and shampoo etc, and my skin has reaped in the benefits. The service we received from North East Water Softeners was excellent. Fast and clean installation. They were also very informative and helpful – non nonsense sales technique. They also supply us with replacement salt blocks and their prices are the same as you would get on line and they deliver to your door (very quickly). We have since moved house and we brought the water softener with us so we are still using it and expect to for many more years to come. Well worth every penny. Thanks! |
| ★★★★★ |
| Paul Stacey Google Reviews August 2020 |
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After a brief discussion on the phone the company arranged to visit my home to assess potential to install the softening unit. Identifying the best location and giving a reasonable quote , an installation date was arranged. Professional installation, clean working and fully explaining units operation and any requirements for salt replacement. Installation was only 3 hrs. We live in a very hard water area and had struggled for years to descale kettles, taps, toilets and showers. After 3 months we don't need to any of the tasks. The use of detergents , soap , washing liquids and shampoos are reduced so in the end the unit will pay for itself. My wife is extremely happy with the performance of the unit and only needs block salt replacement every 3 -4 weeks. Easy to do. A delighted customer who wished we had installed it years earlier. |
| ★★★★★ |
| Elaine Gell Google Reviews August 2020 |
| Had a water softener and a drinking water filter system installed by North East Water Softeners a few years ago and have been very pleased with these products. When I need to order salt or a new filter I email the company and always get a prompt response and fast free delivery. Excellent service. |
| ★★★★★ |
| Steven Abbey Google Reviews August 2020 |
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I enquired about having a water softener installed as I was about to have a new boiler and new bathrooms fitted, I live in Hartlepool and have suffered from hard water marks/lime issues on and in things for years. Hazel came out to see me and explained all options, benefits, did water test, showed me examples of lime damage. She was very professional and helpful. I went for the newest model the TwinTec S4. Installation arrangement with Naomi was smooth, and the installation itself was excellent. Kevin one of the business owners did this and like Hazel, he was very pleasant as well extremely knowledgable. The fitting only took a few hours and didn’t take up too much room in my kitchen cupboard. The unit is not noisy and can come with me if I move house. Since install, I have not noticed any water marks on my new bathroom or en-suite shower cubicle. The water is soft and although it tastes different I don’t mind it at all. Salt deliveries are easy by text message and the delivery is free and extremely efficient. I have dealt with many companies in the past for a number of things but I feel this company has got it right, they run the full business between only a few of them but these people are extremely good at what they do, I wish all firms were as good as them. |
| ★★★★★ |
| Paul March Google Reviews July 2020 |
| i found north east water softeners very helpful. no hassle quotation, and the fitters did a very neat job of the installation of the softener that involved some cutting out of my kitchen unit due to restricted head space due to large belfast sink. |
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★★★★★ |
| Kevin Richardson Google Reviews August 2020 |
| We had a water softener installed by North East Water Softeners in January 2020. Prior to the installation our water was very hard and really horrible - lots of limescale that left a deposit on every surface, 'scum' on the top of cups of tea and coffee, and was unpleasant to shower or bath in. Since then, the water is MUCH more pleasant, both to drink and to the limescale has completely gone, including the hardened deposits that had built up over the previous four years we had been in our new house. Really please with the product and the service from NEWS. |
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★★★★★ |
| Sam Watson Google Reviews February 2020 |
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To say we are pleased with the product & service does not do justice to either, we are amazed at the improvement in our water quality. Everything seems cleaner, we use less detergent in the washer, less in the shower, the kettle is clear & our skin & hair feel great....ps so does the dogs coat.... Fantastic & very pleased we purchased👍👍👍 |
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★★★★★ FANTASTIC PRODUCT AND EVEN BETTER SERVICE! |
| Macauley Walker Google Reviews August 2019 |
| Fantastic product and even better service! Kevin and Hazel were really helpful and knowledgeable in the area. They both answered all my questions I had before I went ahead and got a softener installed. The install was of exceptionally high quality. Would definitely recommend! |
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★★★★★ WE WISH WE DID THIS 30 YEARS AGO |
| Peter Edon Google Reviews August 2019 |
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From the initial contact to the fitting of the water softener the whole process was painless. Friendly, knowledgeable and efficient staff. 2-3 months on and there is a noticeable difference in our shower, my dry skin has improved as predicted. Yorkshire Water said our hardness was 100ppm and borderline so we only tried simple solutions. When I eventually tested it it was 400ppm! We wish we did this 30 years ago. Thank you |
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★★★★★ IT'S GREAT TO HAVE SOFT WATER AGAIN |
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Elaine Magee York June 2019 |
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We were relieved to discover North East Water Softeners when our vintage softener no longer worked. The response to our sales enquiry was impressively quick and our installation was very straightforward and done without any mess or disturbance. The machine is much smaller than the old one and has the bonus of using easy to handle block salt and no need for an electrical supply or maintenance. It's great to have permanent soft water again as we live in an area with very hard water. |
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★★★★★ THANK YOU FOR INTRODUCING US TO THE BENEFITS OF SOFT WATER |
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Mike Rogers Everingham, York May 2019 |
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We had a Twin Tec water softener fitted last week by Kevin, a very neat and tidy job by a very professional worker,following the visit by Hazel who explained fully the advantages of a water softener, and answered all our questions fully. Now having had the benefit of it for only a few days, all the advantages are being seen, shining glass , china and cutlery from the dishwasher, no longer a bitter taste and no scum on tea, everything lather,s quicker , and skin feels softer, also hair is shining, the other benefits we are sure will come as promised in time. The unit fits very neatly under the sink, and is easily accessible. Thank you for introducing us to the benefits of water softening. |
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★★★★★ THE DIFFERENCE IT HAS MADE IS UNBELIEVABLE |
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Thomas Scott Wynyard March 2019 |
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What an amazing service from Hazel and Kevin. They were both very clear on how the products work and which product would be most suitable for my needs. The twin tec is amazing, the difference it has made is unbelievable my skin feel so much better, clothes are much softer, shower screen stays cleaner for longer and it was an instant difference. I would highly recommend north east water softeners. |
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★★★★★ EXCELLENT JOB |
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Mrs Jennifer Veitch Richmond North Yorks December 2018 |
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Initial visit was prompt. Quote provided quickly and good rate. Fitting was hassle free. Excellent job. |
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★★★★★ NO MORE NASTY WATER MARKS ON THE BATH & SHOWER SCREEN |
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Donald & Jackie Richardson Aldborough, Boroughbridge December 2018 |
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I wish to advise you that my wife & I are really delighted with the “ TWIN TEC S3 WATER SOFTENER “ provided & installed by your Company & also the Water Filter for fresh drinking water.
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★★★★★ WE REALLY CAN SEE THE DIFFERENCE |
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Michael & Lisa Sunderland October 2018 |
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I live in a hard water area and only moved here 6 months ago after renovating the property. Because we have a lot of new appliances/fittings in the house the scale from the hard water was really visible. Things like the kettle and the shower showed me how hard the water was and I had a lot of scale in a short space of time. Now I have the softeners fitted this scale is no more. Things like a clear shower screen and shiny taps visually show us the difference but you can also feel the difference when washing on both your skin and your hair. Clothing feels to be softer and soaps appear to go further than they did before. After seeing the difference in things like the taps, shower, kettle and shower screen etc. I can only imagine what issues the hard water cause in things we cannot see like washing machine, dishwasher and central heating boiler. Very happy with the service we received and would recommend. Kind Regards |
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★★★★★ "BRILLIANT WATER SOFTENER AND BRILLIANT SERVICE" |
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Chris and June Dinnewell Ampleforth October 2018 |
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When we moved to Ampleforth, North Yorkshire from Cambridgeshire two years ago we thought that we were leaving hard water problems behind so when we found out the water in our area is just as hard we decided to do something about it. North East Water Softeners helped us choose a water softening system that was right for us and we haven’t looked back since. The pleasure of limescale free showers and sink tops together with the cost savings in soaps, washing powders and conditioners, etc. have been a revelation that has contributed to reassuring us that we have made the right decision. An unexpected benefit has been the improvement in the condition of my skin which before was always dried out and required lots of E45 cream but not anymore. All in all we were so pleased we convinced our next door neighbours to look into water softeners and now they have one too! |
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★★★★★ "GREAT SAVINGS THROUGHOUT THE HOUSE" |
| CGH Belsom North Yorkshire October 2018 |
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We have had our water softener for a number of years now and it has been a really worthwhile investment. Living in a hard water area we were very used to limescale on the taps, shower heads and kettle etc. The softener very quickly put an end to all of that, and it has made our hot water system more efficient (no limescale deposits on the heating elements) which I am sure has saved on heating bills. We use much less dishwasher and washing machine powders, and less soap generally; the water is always quick to lather and the system is easy and cheap to run. We have been very happy with the system installed, and with the efficient and courteous service that we always receive from the team at North East Water Softeners. |
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★★★★★ DELIGHTED WITH ITS PERFORMANCE |
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Sarwan Cheema on Twin Ten Series 3 Twin Sunderland October 2018 |
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Thank you for providing me with the opportunity to give you feedback following my recent purchase of your water softener: we are delighted with it's performance. |
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★★★★★ 10 OUT OF 10 IN HAXBY, NORTH YORKS |
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Mr Wood Haxby, North Yorkshire October 2018 |
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Supply and installation. Tidiness: 10 Reliability: 10 Average: 10 Courtesy: 10 Workmanship: 10 Excellent service from recommendation to installation. |
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★★★★★ I DEFINITELY USE LESS SOAP NOW! |
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Bob Purvis Richmond, North Yorkshire October 2018 |
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Yes,I've now had lovely soft water since October the twelfth and you'll be pleased to learn that I'm delighted with the performance of the appliance that Kevin installed on that day. I can feel a distinct difference each time I wash my hands or have a bath. I definitely use less soap now, and my skin is smoother. I'm very pleased to note that the limescale that had been clinging to my electric kettle has now all gone, and all the sinks and wash-basins in the house are clear too. Even the marble work-tops in my kitchen are now back to their original glossy look. I shall really appreciate now no longer having to remove limescale from my taps, bath, sink and washbasins with wire-wool and assorted brands of limescale-remover; a job I always hated doing. I'm so glad I contacted you and am very satisfied with your product. Best wishes. |
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★★★★★ I WISH I HAD KNOWN ABOUT THIS YEARS AGO |
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Amanda Haxby, York October 2018 |
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I would like to share my great joy at owning a water system, designed to meet my needs by Hazel and Kevin at NE Water Softeners. Within a matter of days, skin conditions disappeared and I know that pure water will be doing lots more good inside, not only soft hair and skin that can be seen. I’ve saved £100’s on bottled water and no longer contribute to the global plastic burden we all hear so much about. Save money on washing detergents, with softer results. No more washer, dishwasher, kettle or tap descaling. The shower, bath and toilet are easier to clean. I wish I’d known about this years ago! |
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★★★★★ "SKIN AND HAIR SO MUCH SOFTER" |
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Jennifer Escrick, York September 2018 |
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Love our water softener , the difference it has made is huge even after only 2 weeks. My Psoriasis has improved no end and my hair and scalp feel so soft and healthy , it’s like being abroad . Also the clothes and dishes need far less detergent and feel super soft and clean . Can’t recommend this product enough it really makes a huge difference for the better . Brilliant customer service and professional installation and a great team of staff . Thank you . |
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★★★★★ "ECZEMA CLEARING UP AFTER JUST 10 DAYS!" |
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Mrs Sahota Hartlepool September 2018 |
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Extremely happy with my new water Softener only had it in for a week. Already my daughter’s eczema has started to clear up!! Skin feels and looks great too. Hazel is the most wonderful person I have met, explained different options to us without any pressure. Water Softener fitted all within a couple of hours. Would highly recommend, a very happy customer. |
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★★★★★ SILKY SOFT WATER AND FLUFFIER TOWELS |
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Pam Difford Hartlepool September 2018 |
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Thank you very much for my new water softener I have lived in this house for about 43 years and we have always had a softener but the one you have fitted for me is 10 out of 10 for service, fitting and performance silky water soft fluffy towels hair more manageable I would definitely recommend your company to everyone Thank you |
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★★★★★ "MUCH SOFTER SKIN" |
| Sue Simpson Sunderland August 2018 |
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I chose the high spec system and am very pleased with the result. Hazel personally explained all systems to us, and was very informative and on the ball. Kevin fitted the system the very next day. He explained everything in detail as he went along and did a great job. What a professional and pleasant pair they are. |
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★★★★★ "GREAT JOB GREAT SERVICE" |
| Tom & Imo Malton, North Yorkshire |
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We love our water softener! Not only was the water noticeably softer on our skin, it tasted better and even made cleaning clothes and bathrooms easier! Service from NE Water Softeners has been fantastic - wouldn't use anyone else for install or our refills now. Thanks both for doing a great job! |
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★★★★★ "ONLY WISH WE BOUGHT IT SOONER!" |
| John Darmody Pocklington August 2018 |
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We purchased our water softener due to the very hard water we have in our area and have had it now for four months. The difference in the quality of water is amazing and we noticed the difference almost immediately. Our taps and kettle stopped furring up, our shower cubicles no longer have streaks after showering and are much easier to clean, the water tastes better and, best of all, my wife is much happier with the softness of her skin and hair. The installation of our water softener was completed within a few days of agreeing the sale and was done with care and efficiency. We are genuinely delighted with our water softener and only wish that we had bought it sooner. |
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★★★★★ "DELIGHTED TO HAVE FLUFFY TOWELS AGAIN" |
| Jan Groves Pocklington August 2018 |
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We have had water softeners at several previous homes, but when we moved to Yorkshire space was at a premium so we decided to do without. What a mistake! After two years struggling with rock hard towels and bed linen, plus lank hair and itchy skin, we contacted North East Water Softeners and they fitted a Twin Tec. Kevin even managed to put it under the sink without losing too much space and we are delighted to have fluffy towels and comfortable bed linen again. It is working well and definitely worth the small inconvenience of losing half a shelf! |
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★★★★★ "DRY AND IRRITATED SKIN GONE" |
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Liz Full Sutton, York July 2018 |
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Before the water softener was installed we had really bad limescale on all taps, it was so bad that we had previously had to replace some taps as the limescale had eaten through the metal. Also limescale was growing quickly on the new shower which prompted us to do something about it. Within a couple of weeks of the water softener being installed the limescale started to fall off the taps plus the shower is as good as new with no horrible looking water marks and it doesn't need cleaning as much. We are also using less shampoo as it foams up easier plus we dont suffer from dry skin as much. Other benefits is that the kettle hasn't been de-scaled since and the Iron hasn't leaked any scaly water whilst using. |
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★★★★★ "THANK YOU FOR A GREAT SERVICE AND PRODUCT" |
| John and Gillian Evans Sunderland February 2018 |
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Since having our water softener fitted in February 2018, we’ve enjoyed more efficient and softer washing from washing machine, dishwasher and hair and body washing. Fitting of Water softener was also very efficient and painless. Thank you for a great service and product. |
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★★★★★ CHROME AND TILES LIMESCALE FREE |
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Amanda Thompson Ampleforth, York November 2017 |
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We have had our water softener about a year now. Having moved to a new area we were struggling to adapt to a new type of water. It was very hard, leaving marks on the chrome and tiles. We also noticed changes to our skin because of the hardness. North East Water softeners was recommend to us by a neighbour. From our first contact with Hazel to installation, we have found the company to be very professional and knowledgeable. This resulted in having installed the most appropriate softener for us. We now have soft water, chrome and tiles are no longer marked and our skin feels better. We would not hesitate to recommend this company. |
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★★★★★ WELL WORTH EVERY PENNEY |
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Tina Fisher Richmond, North Yorkshire |
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North east water softeners installed our twin tank non-electric water softener system approximately 5 years ago. We had moved into a hard water area and had no end of problems in the new house due to the build up of limescale, not to mention continually dirty looking taps, shower screen and sink etc. I also suffer with a mild case of eczema which was being made worse by the hard water. I am very pleased to say that it was an excellent investment. Shower screen is always clean, nice shiny taps, kettle never furs up, I only use half the amount of washing powder and shampoo etc, and my skin has reaped in the benefits. The service we received from North East Water Softeners was excellent. Fast and clean installation. They were also very informative and helpful – non nonsense sales technique. They also supply us with replacement salt blocks and their prices are the same as you would get on line and they deliver to your door (very quickly). We have since moved house and we brought the water softener with us so we are still using it and expect to for many more years to come. Well worth every penny. Thanks! |