Frequently Asked Questions

Soft Water Questions

Softened water is perfectly safe to drink. Its is a common misconception that softened water is unsafe to drink, this is because softening water slightly increases the amount of sodium in the water. Typically a glass of softened water will contain about 50mg of sodium. To put this in perspective, a slice of brown bread contains around 200mg and there is more sodium in a glass of milk than in a glass of softened water. The only times we advise against drinking softened water is when making up formula for small babies or if you are on a prescribed low sodium diet.

A water softener will help prevent limescale and reduce current scale.

Once installed, softened water will start to remove scale from your home in two weeks.

The results we see are typically:

- It can take six weeks for scale to be removed from your kettle.

- It can take six months for scale to be removed from your heat exchanger.

- It can take two years for scale to be removed from the rest of your pipe work.

Yes soft water can increase efficiency and reduce limescale damage! Previously in 1992, British standards advised against using soft water in aluminium heating systems. This was updated in 2006 to read that soft water can enter a heating system and boiler and will not cause corrosion. However, regardless of whether soft water enters the sysem or does not (e.g. a bypass is used) - it is advised to use an inhibitor in the system. This inhibitor is usually entered into the system as normal proceedure during your boiler installs and services. If your boiler is still under warranty, we advise checking with your boiler manufacturer that using soft water will not invaldidate your warranty. In rare cases where manufacturers still adopt BS advice from 1992 and not the updated 2006 advice, you should bypass the softener and supply a hard water feed to your heating system.

General Water Softener Questions

Here at NE Water Softeners, due to high standards and technical procedures faults in our systems are rare. However, if you suspect a problem with your newly installed water softener you can calls us straight away and we can get an expert out to help for the fastest possible resolution.

When we install our water softeners, we fit a bypass to allow you to cut the supply of water to your water softener. A leak from a softener system is very rare but our service team are on hand to talk you through how to bypass your water softener. You can call use and our experts can able give you the best advice to sort the issue and arrange an engineer visit should this be needed.

With our modern water softeners, it is possible to take them along during moving - similar to a washing machine. The softener can be disconnected quite easily - if you are looking to do this yourself, please enquire online to speak to one of our experts.

You won't need to adjust your softener if you go on holiday. Our non electric systems are automatic, if no water is being used while you are away, the water softener will not function.

Warranty Cover

Water softeners can last 10-20 years. We supply top brands including Kinetico and Harvey who both provide a robust quality process. 

Our softener systems come with a warranty cover - depending on the softener you purchase. Our covers range from 5 - 10 years. The warranty itself covers your softener for parts and partly for labour. We will be able to provide you with the full t&cs for our extended warranty.

Water Softener Installation

Your water softener is installed by one of our fully qualified experts. The process is quick and the system is fitted inline, to your main water supply - under your sink.

A system should be installed close to the main water supply and usually near a tap - drinking tap or outdoor tap. But a water softeners can be fitted to other areas other than the kitchen sink, including in garages and even outside.The softener must be connected to a drain as it needs an overflow point and point to remove waste. When installing, it is best to keep the distance from the softener to the drain short. 

Once installed, your system is automatic. The non electric twin tank system allows you to have soft water on demand. The only thing you need to do is make sure there is block salt in the softener.

Salt & Block Salt

On average salt consumption depends on your water usage and family size. On average most households use 1 block per person per month.

The water softener will simply stop softening your water. To continue to enjoy a soft water stream the salt will need to be replaced. 

The clear lid on our water softener makes it easy for you to check your salt. When you see the red line inside your softener, this means it is time to refill the salt in your water softener. 

Our Harvey and Kinetico water softener is designed for block salt. 

You can purchase salt directly from us to be delivered to your door. The average usage is around is one block per person, per month. Block salt is £6 per pack which contains 2 blocks.

Yes - it’s perfectly usable. If the salt is broken you can simply place them in the system as is they were a block, however, you should avoid putting the finer pieces in the water softener to prevent the brine valve from being blocked. You should not use your block salt if the packaging it is contained in is open and damaged upon arrival/ your salt appears dirty.

We stock premium grade Harvey Block Salt. We do not recommend buying salt elsewhere as other block salts may contain fillers.

Service Calls & Costs

We will find a convenient time for you to fit this in. We always try to make sure one of our experts is there to help as quickly as possible. 

A service takes around one hour - depending on what specifically is required.

 The price of a service  £50 + VAT - this depends on the service your water softener needs. We will confirm this with you at the time of booking your appointment or you can enquire online and we will call you back.