Frequently Asked Questions
Frequently Asked Questions
Find quick answers about water softeners, installation, salt, drinking water filters, delivery and ordering from North East Water Softeners.
If you can’t find what you need, contact us and we’ll be happy to help.
Water Softeners
What does a water softener do?
A water softener reduces the hardness minerals in your water, helping to reduce limescale build-up around your home.
Do I need a water softener?
If you live in a hard water area and notice limescale on taps, shower screens, kettles or appliances, a water softener can be a useful solution.
What size water softener do I need?
The right size depends on your household size, number of bathrooms, water usage and available installation space. If you’re unsure, contact us and we can help you compare suitable options.
Do non-electric water softeners need power?
No. Non-electric water softeners do not need a mains electrical connection. They use water-powered metering and regeneration instead.
Installation
Where is a water softener usually installed?
A water softener is usually installed close to the incoming mains water supply, often under or near the kitchen sink. Other locations may be possible depending on the property.
Can I use my own plumber?
Yes. Many customers use a qualified local plumber, especially if they are outside our installation area.
Do you offer installation?
North East Water Softeners can offer professional installation in the North and North East. For other UK areas, we can supply the product and advise what your local plumber will need.
Do I need an installation kit?
In most cases, yes. The correct installation kit depends on your pipework and the water softener model you choose.
Water Softener Salt
What salt does a Harvey water softener use?
Many Harvey and TwinTec systems use block salt. Some other systems use tablet salt, so it’s always best to check your water softener model before ordering.
Do you sell water softener salt?
Yes. We sell water softener salt including Harvey block salt, Harvey Mini Curve salt blocks and tablet salt bags.
How often will I need to add salt?
This depends on your water usage, water hardness and the model of water softener you have.
Drinking Water Filters
What is the difference between a water softener and a drinking water filter?
A water softener is designed to reduce hard water minerals and limescale. A drinking water filter is designed to improve drinking water quality, taste or filtration depending on the system.
Can I have a water softener and a drinking water filter?
Yes. Many customers use both: a water softener for the home’s water supply and a drinking water filter or tap for drinking water.
How often do drinking water filters need replacing?
Replacement intervals depend on the filter system, cartridge type and water usage. Check the product page or contact us if you’re unsure.
Orders, Delivery & Support
Do you deliver across the UK?
Yes, delivery is available across the UK for many products. Product-specific delivery details are shown on the relevant product pages.
Can I contact you before ordering?
Yes. If you’re unsure which product is right for your home, contact us before ordering and we’ll be happy to help.
Where can I get a quote?
You can contact us through the Contact Us page and select the most relevant enquiry type.
Still Need Help?
Send us a message and we’ll help you choose the right product, installation option or replacement filter.
Contact us