North East Water Softeners

Frequently Asked Questions


Frequently Asked Questions

Can I Drink Softened Water?

Yes you can. There is a small amount of sodium in softened water due to the water softening process, to put this into perspective there is more sodium in a glass of milk than in a glass of softened water. If you live in a very hard water (e.g. Hartlepool) where the water hardness is over 400ppm you should have a separate water mains tap in the house. The only times we advise against drinking softened water is when making up formula for small babies or if you are on a prescribed low sodium diet.

How much is block salt?

You can purchase easy-to-use block salt from our website. Block Salt starts at £6.00 per pack delivered (2x blocks in each bag).

Will there be pressure drop in the flow of water?

Having a water softener should not impact on the flow of water unless you have every tap in the house running at once. Then there may be a marginal drop in pressure.

What if I have a problem with my softener?

If you do have a problem with your water softener, then just give us a call. We have our own team of service engineers, who are experts in everything there is to know about water softeners. Many of the non-electric water softeners come with a 10 year warranty as standard.

How long will my softener last?

Testament to the robust quality of our products each one goes through a rigorous quality process before it leaves the factory. It comes with a leading industry 10 year warranty and some of our softeners have been known to last for 35 years!

Is the softener noisy?

Non electric water softeners  are designed with QuietDrive so rest assured, it won't disturb you even when regenerating.

Will it clean off the limescale in my existing pipes?

Yes it will, however, this is not an instant process but over time soft water will dissolve the scale. It should be an essential appliance for anyone moving into a new home to keep everything looking and running like new.